Customs is where most shipments go wrong. Wrong HS code, missing certificate of origin, undervalued invoice, detained for inspection — every one of those costs you days and dollars. Our licensed customs broker team prevents them before they happen.
Six things we do that most "customs brokers" don't.
Correct HS classification at quote time — not after your container hits the port.
Accurate landed-cost calculation upfront, so DDP quotes hold without surprises.
Pre-shipment invoice, packing list, BL/AWB, certificate of origin, FTA paperwork audit.
Export customs filing at origin + import customs filing at destination, both ends.
ChAFTA (China-Australia), USMCA, EU GSP, ATIGA — we know which one cuts your duty.
If your cargo gets held for inspection, our broker resolves it directly with the customs officer.
Situation: A clothing brand client shipped 240 cartons via UPS Express tax-included to Sydney. The shipment was flagged for inspection after the customs system identified an HS code discrepancy versus the carrier's manifest.
What we did: Our customs team in Shenzhen immediately gathered supplementary documents — corrected commercial invoice, packing list breakdown by SKU, and original product photographs — and coordinated directly with the customs broker at Sydney airport for re-classification under the correct HS heading.
Result: Cargo released and delivered to the customer's warehouse within 36 hours of original detention notice. No duty penalty assessed. Client paid only the corrected duty as originally quoted.
This is the kind of escalation that turns a 4-day shipment into a 14-day shipment when handled by a forwarder without a dedicated customs team. We built ours specifically to solve it.
Whether it's a new HS code question or cargo stuck at the port — we can help.
